Refund Policy
Overview
At CartsFlow, we are committed to delivering high-quality digital solutions and ensuring client satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.
Service-Based Refund Policy
Due to the nature of our custom software development and digital services, refunds are handled on a case-by-case basis. Each project is unique and tailored to specific client requirements.
Project Deposits and Initial Payments
Initial deposits and setup fees are generally non-refundable as they cover:
- Discovery and analysis phase
- Strategic planning and consultation
- Resource allocation and team assignment
- Initial research and preparation
Milestone-Based Projects
For projects structured with milestone payments:
- Payments for completed and approved milestones are non-refundable
- If a project is cancelled mid-milestone, refunds will be calculated based on work completed
- Clients will be provided with all deliverables for paid milestones
Refund Eligibility
Refunds may be considered in the following circumstances:
- We are unable to deliver the agreed-upon services
- There is a material breach of our service agreement
- Services have not been initiated and no work has commenced
Refund Request Process
To request a refund:
- Contact us in writing with details of your refund request
- Provide your project reference number and relevant documentation
- Allow up to 14 business days for review of your request
- We will respond with our decision and any applicable refund amount
Refund Processing
Approved refunds will be processed within 30 business days using the original payment method. Please note that depending on your financial institution, it may take additional time for the refund to appear in your account.
Non-Refundable Items
The following are non-refundable:
- Third-party service fees (hosting, domains, licenses)
- Custom development work that has been delivered and approved
- Consultation and discovery phase fees
- Ongoing maintenance and support fees for services rendered
Dispute Resolution
If you disagree with our refund decision, you may request a review by our management team. We are committed to finding fair solutions for all parties.
Contact Information
For refund requests or questions about this policy, please contact us through our contact page or reach out to our support team.
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website.
CartsFlow operates this website. We are contactable at 256 Chapman Road STE 105-4, Newark, DE 19702, United States. Telephone: +1 509 261 8652. Email: info@cartsflow.com. Our website address is: https://cartsflow.com.